Answering your Questions:

Do I need to bring food for boarding? What vaccinations are required? May I take a tour of your facility?

Get the answers to all your questions and more in our comprehensive FAQs section below.

 
 
 
 

Frequently Asked Questions

When you're new to the world daycare + boarding for your pooch, you'll likely have a few questions, and rightfully so! Below, we've compiled our list of the top questions we receive from new and existing customers in regards to our daycare and boarding services.

If you don't see your question below, please feel free to jump into chat or contact our team directly, and we'd be happy to get back to you with an answer!

 
 

How does my pup become a member of the Woof pack?

You must first fill out the new customer application on the website, then schedule a time to bring your pup in for a meet and greet. We do a meet and greet with every pup that comes to play or stay at Woof. This consists of a series of planned exercises and supervision of how your pup reacts to determine their comfort level with group play. We are also assessing to see you pup’s social development and how they interact with other pups and our staff. We also require your pup’s vaccines to be up to date and a copy submitted to us prior to the meet and greet.

We do not require the Canine Influenza vaccine for the meet and greet, but will require it for your pup to come play or stay. For your pup’s safety, they must be 4 months old before starting daycare.

How do you determine who plays together?

When we meet your pup for the first time at their meet and greet, we are assessing which play group best suits their personality and play style. Our playgroups are separated based on size and play style and are ALWAYS supervised.

May I tour Woof?

Absolutely! Every meet and greet is accompanied by a tour of our facility. You will get to see firsthand where your pup will play and stay. We also post pictures daily on Facebook of all the Woof pups antics.

What vaccines do you require at Woof?

For pups that are going to be playing or staying with us, we require Rabies, Bordetella (kennel cough), Distemper/Parvo and Canine Influenza.

For our grooming clients we require Rabies, Bordetella and Distemper/Parvo.

For cats that will be staying with us, we require Rabies, Distemper (Fvrcp) and Leukemia (Felv).

Why do you require Canine Influenza?

Canine Influenza is a highly transmittable virus that can spread easily in a group setting. There have been recent cases in New England and we feel strongly about keeping our pack protected from illness. It is recommended by the American Veterinary Medical Association, that pups that are in group settings be vaccinated against the virus.

What do I need to bring for my pup that is staying at Woof?

We supply all the comforts of home for our overnight guests, including beds, dishes and blankets. We do not allow toys or bones to be left in your pups accommodations overnight for their safety-so please leave them at home. We ask that you bring your pups food in individually portioned bags for each meal. It is best to keep your pup on the food that they are accustomed to in order to minimize the risk of an upset tummy. If your pup eats wet food, please just bring the containers and we will portion it out at mealtimes.

If you are unable to portion your pup’s food in individual bags prior to checking in, we do provide that service for an additional fee.

What are your check-in and check out hours for overnight guests?

Check in during the week is Mon-Fri- is 8am-4pm, Sat 10am-2pm, no check in on Sundays. Check out Mon-Fri is 8am-12pm, Sat 10am-12pm and 2 options for check out on Sundays; either 10-10:30am or 5-5:30 pm.

If you require a later check out time, that is not a problem. Your pup is welcome to spend the rest of the day in daycare with an additional daycare charge.

My pup is housetrained, where will they go to the bathroom if the facility is indoors?

The vast majority of the pups we care for are house trained and we carefully monitor each pup that is in our care for any problems or inconsistencies. That being said, most pups adjust quickly to our indoor facility, and feel at ease going to the bathroom in our play areas. We have a strict cleaning protocol, the waste is picked up immediately and sanitized with pet safe products. Everything is disinfected at the end of the night with a hospital grade disinfectant.

If my pup goes inside at your facility, will they start to go in my home?

Not unless you have 20 other dogs in your living room! All joking aside, when your pup comes to Woof, it is an environment very different from your home. If your pup is housetrained, they have already marked their territory in your yard or neighborhood and know where they go to the bathroom.

Are you open on holidays?

We are closed to the public for New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas. Our staff is here on those days to care for the pups that are staying with us.

Does my pup need to be spayed or neutered to come to Woof?

We require all pups over the age of one to be spayed or neutered. If your pup exhibits any behavioral changes earlier than a year that we suspect may be related to being intact, we will request that your pup not return to daycare until after the spay/neuter is completed.

 
 

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